Post by account_disabled on Feb 19, 2024 5:44:46 GMT
I will buy because of this brand.'' chapter We have explained in detail the current situation where customer engagement has become more important as the times change . Let's take a look at the specific benefits that can be achieved by working to improve customer engagement . Increased repeat rate and stable profits We can expect stable earnings through improved customer engagement . This is because customers with high customer engagement will continue to purchase products from companies they trust .
It is said that the acquisition cost of existing customers is lower than that of new customers , so improving the repeat rate greatly contributes to stable profits . Increase new customers by sending positive reviews Customers latestdatabase.com with high customer engagement can be expected to provide positive word of mouth . If positive word of mouth spreads through SNS and reviews on EC sites , it will be an effective promotion to potential customers . Increasing one customer's engagement can lead to acquiring many new customers .
Leads to the growth of companies, products, and services Customers with high customer engagement will give their dissatisfaction as feedback to the company and hope that it will be reflected in future product development . By actively incorporating this kind of feedback , you can grow your company, products, and services . chapter How to improve customer engagement Next, we'll explain how to improve customer engagement in four steps . Also, take a look at metrics that can help you check customer engagement . 1. Check your company's current situation First, check your company's customer engagement status . It is a good idea to measure quantitative data using objective evaluation