Post by account_disabled on Dec 3, 2023 4:58:09 GMT
Categories of questions for a SaaS FAQ: To get started on the platform/app and how to use its core components.
Using the [service]: Use the questions to learn more about how to get started using the platform, expanding on the main features of the service. Often this category of questions can be redirected to a knowledge base.
Billing and Subscription: These questions should cover how much a subscription costs/options, what payment types are accepted, and how to cancel a subscription.
Troubleshooting: Use this section to talk about how to solve Country Email List common problems. The FAQ template for a SaaS website. Download our spreadsheet with a template for writing your FAQ .
FAQ for booking services
Booking systems are often portals that sell other services (Expedia, Late Rooms) or direct booking to the brand. Reservation services are especially popular in the travel and leisure sector.
What is crucial for booking services are the terms and conditions. Most questions will be based on the terms of the sale and cancellation options. After the pandemic, cancellation terms became the most visited section.
More than any other set of FAQs, answers to booking-related questions need to be complete and law-proof, as any errors on these pages can prove costly to your business.
Airlines need to be clear about baggage limits and restricted items for carry-on baggage. All types of bookings must be very clear about cancellation options.
For all booking service companies, FAQs are an essential part of website communication to help a user make an informed choice.
Airbnb
A brand known for its investments in the quality of its website content (neighborhood guides), Airbnb is now one of the largest booking platforms in the world for independents renting out their homes for short periods.
Airbnb must ensure that all communications on its website clearly outline the different laws and restrictions in each city. As you can imagine, this can be a complex and ever-changing task (in fact it requires an in-house team of 120 lawyers ).
Airbnb needs a comprehensive knowledge base to cover everything an owner is interested in on the platform, but it also has a set of basic FAQs.
Like other FAQs, this section is structured to explain how to start and manage an account. However, the litigious nature of the platform requires the terms of service to be clear and front and center.
Using the [service]: Use the questions to learn more about how to get started using the platform, expanding on the main features of the service. Often this category of questions can be redirected to a knowledge base.
Billing and Subscription: These questions should cover how much a subscription costs/options, what payment types are accepted, and how to cancel a subscription.
Troubleshooting: Use this section to talk about how to solve Country Email List common problems. The FAQ template for a SaaS website. Download our spreadsheet with a template for writing your FAQ .
FAQ for booking services
Booking systems are often portals that sell other services (Expedia, Late Rooms) or direct booking to the brand. Reservation services are especially popular in the travel and leisure sector.
What is crucial for booking services are the terms and conditions. Most questions will be based on the terms of the sale and cancellation options. After the pandemic, cancellation terms became the most visited section.
More than any other set of FAQs, answers to booking-related questions need to be complete and law-proof, as any errors on these pages can prove costly to your business.
Airlines need to be clear about baggage limits and restricted items for carry-on baggage. All types of bookings must be very clear about cancellation options.
For all booking service companies, FAQs are an essential part of website communication to help a user make an informed choice.
Airbnb
A brand known for its investments in the quality of its website content (neighborhood guides), Airbnb is now one of the largest booking platforms in the world for independents renting out their homes for short periods.
Airbnb must ensure that all communications on its website clearly outline the different laws and restrictions in each city. As you can imagine, this can be a complex and ever-changing task (in fact it requires an in-house team of 120 lawyers ).
Airbnb needs a comprehensive knowledge base to cover everything an owner is interested in on the platform, but it also has a set of basic FAQs.
Like other FAQs, this section is structured to explain how to start and manage an account. However, the litigious nature of the platform requires the terms of service to be clear and front and center.